CARROLLTON,
TEXAS - March 12, 2009 - SAMSUNG | GVI Security today announced that it has
reconfirmed its commitment to providing exceptional service and support during
a time of off-shore product expansion, rapid technology change, increasing supply
risk and a widening gap for reliable and quality support. GVI considers simplifying
this increasingly complex environment to be a top priority.
"Our channel
partners and their end-user customers are pleading with their manufacturers
to provide new, stronger commitments to helping them find their way in an industry
that has become more complicated," emphasizes Steve Walin, CEO of SAMSUNG
| GVI Security. "Both the product and service channel and their end-user
customers are complaining that they are becoming overwhelmed with the variety
of recently-introduced high performance hardware and software that is too difficult
to understand, install, use and maintain.
"Therefore,
we are deploying a variety of programs to serve our customers and their customers
in this changing world," adds Walin. "For instance, we are using inventory
as a competitive tool so that we can deliver product quickly. Our promise is
to ship on time, every time for most products. We continue the process of introducing
and rolling out a series of IP products from Samsung Electronics, including
cameras, to meet the emerging technology shift in the video surveillance market
to an IP focus."
COO Joe Restivo
adds that GVI is focused on providing "Speed- to-Solution," concentrating
on customer friendly and reliable support while providing products that are
easy-to-install and use.
"We are
assisting our customers as they navigate through a fast changing and, at times,
confusing environment," stresses Restivo. "We're earning their respect
every day by reducing their overall costs of doing business."
In addition
to having inventory available for just-in-time (JIT) deliveries, other examples
of GVI's service commitment include a trouble-free three-year warranty, money
back guarantee program, on-demand training, proactive technical support call
closure, in-field sales support, and lead generation programs such as project
registration and marketing co-op programs".
Another special
service for qualified systems integrators grants access to large project kitting
that greatly simplifies installation and reduces cost. Certification programs
and system design support are also available.
"GVI and
Samsung are very pleased to have the opportunity to make the industry aware
of our total support capabilities," underscores Restivo. "We hope
integrators and end users will take a few moments to visit our new web site
(www.samsung-security.com) and explore their possibilities with us. While navigating,
we suggest that they take note of new Samsung products designed for quick and
simple installation at the price point they have been wanting. Among our leading
new products are the 36X Zoom SmartDome and our high performance 7000 and 8000
series DVRs."
"GVI is
also helping customers manage changes in the increasingly complex world of integration
in both an analog and IP applications," Walin adds. "We are introducing
new products that facilitate integration such as our new IP cameras with open
and published protocol, POS to DVR, and published protocol for access control
to DVR. Samsung is also continuing to invest in analog solutions, providing
present customers with additional functionality without having to throw out
or be forced to upgrade their current investments in their video systems during
these tough economic times."
GVI is consulting
with Samsung Electronics to leverage the soon-to-be announced Samsung Electronics
A1 chip technology that not only takes resolution to the 600TVL level, but also
offers standard features, such as On Screen Display on all cameras to support
easy use and installation, WDR and/or XDR to improve image clarity, and, most
importantly, built-in analytics. These advanced capabilities will be available
in most of the analog camera line.
"With Samsung Electronics as our engineering partner, we look forward to bringing to market the types of hardware surveillance solutions that customers are requesting and demanding plus a myriad of GVI service, simplicity and integration solutions," Restivo confirms.